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According to the college’s procedures, how should visitors be greeted?
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What is the ideal way of greeting a visitor?
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Who receives deliveries of documents and other items, such as stationery?
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Who distributes the documents and goods that were received?
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Are the recipients required to sign for the documents?
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What would you do improve the distribution of documents and other goods that have been delivered?
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What is the procedure to follow when visitors have to wait for the person they have to see?
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Why should the receptionist have a good knowledge about the functions and business of the organisation?
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Name two possible areas of non-compliance
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What can be done to improve these areas, if they should happen in your place of work
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