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Name and explain six steps that should be taken to ensure security in the office. (6)
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Name at least five features that a good filing system should have. (5)
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Describe an alphabetical filing system. (6)
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Describe a numerical filing system. (5)
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Describe an alphanumerical filing system. (5)
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Describe the vertical card index. (4)
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Name and describe the steps involved in the filing process. (23)
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Name at least three ways in which incoming mail can be delivered. (3)
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Describe the procedure for handling incoming mail. (12)
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Describe the procedure for handling outgoing mail. (14)
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Describe how internal mail could be handled. (5)
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What rules apply when a memo is written? Name at least four. (4)
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Why should everyone in the office know how to use office equipment? (1)
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Why should electrical equipment not be operated near water? (1)
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Why should plugs and cables not be left in the middle of the office floor? (1)
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Name three types of electrical equipment that can be found in an office. (3)
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Name two types of consumables that are typically found when using a fax, photo copier and printer. (2)
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What is the first thing you should do before replenishing consumables? (1)
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What is the basic procedure for sending a fax? (3)
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What is the basic procedure for receiving a fax? (3)
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What is the basic procedure for making a photo copy? (3)
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What basic information and procedures should be included in a strategy for maintaining office equipment? (8)
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What is the first resource you would consult in order to learn how new equipment works? (1)
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Describe six things you can do to be an effective team player. (6)
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Give three reasons why you should be sensitive to other people’s needs and cultures. (3)
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Name the steps involved in prioritizing your work. (10)
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Name two examples of personal documents and information that are confidential. (2)
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Name two documents or types of information about customers that are confidential. (2)
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Name three types of business documents or information that is confidential. (3)
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What steps should be followed to ensure confidentiality of documents and information? (7)
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List and explain three instances where it would be acceptable to deviate from established procedures. (6)
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