Formative Assessment 4: SO4 EEK 5 US 252032

4.1 The performance of the unit is monitored against the goals, objectives and performance standards in the plan using established monitoring systems:

Describe and discuss one of the performance metrics used in your business unit in terms of the following criteria:

4.2 Performance reviews are conducted to measure inputs and outputs of team members against the operational plan:

Role play a performance review of a team member following the steps below:

4.3 Recommendations on corrective action are implemented with the agreement of the responsible first line managers: Explain what each of the following corrective actions entails and who would be responsible to see that it is carried out:

4.4 Results are evaluated in terms of the teams’ contribution to the performance of a unit

Explain how you handle underperformance in the team.

Explain how you recognise team successes

Celebrate success!