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individually as per your facilitator’s instructions, complete the following:
4.1 The performance of the unit is monitored against the goals, objectives and performance standards in the plan using established monitoring systems:
Describe and discuss one of the performance metrics used in your business unit in terms of the following criteria:
4.2 Performance reviews are conducted to measure inputs and outputs of team members against the operational plan:
Role play a performance review of a team member following the steps below:
4.3 Recommendations on corrective action are implemented with the agreement of the responsible first line managers: Explain what each of the following corrective actions entails and who would be responsible to see that it is carried out:
4.4 Results are evaluated in terms of the teams’ contribution to the performance of a unit
Explain how you handle underperformance in the team.
Explain how you recognise team successes
This response will be reviewed and graded after submission.