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Read the following passage and answer the questions given below :
A leading health and fitness company wrongly debited my account with a monthly fee. As soon as I noticed this, I contacted them with the problem. They offered to check their records and come back to me.
When they phoned back, timeously, the knew all the details, arranged for a refund directly into my account and offered me a complimentary month’s workout. One week later a letter arrived in the post apologising for the inconvenience and advising me to speak to Sue when I called at he gym. When I got the gym. Sue was expecting me, knew the full details of my story and once again apologized for the inconvenience.
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