93996: CC4 Further Education and Training Certificate: Contact Centre Operations  Level 4 Learning Programme 71489

Introduction to Course
First Assignment
1 Quiz
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1)UNIT STANDARD 10313
2 Topics | 13 Quizzes
FORMATIVE ASSESSMENTS
Formative Assessment 1 US 10313
Formative Assessment 2 US 10313
Formative Assessment 3 US 10313
Formative Assessment 4 US 10313
Formative Assessment 5 US 10313
Formative Assessment 6 US 10313
Formative Assessment 7 US 10313
Formative Assessment 8 US 10313
Formative Assessment 9 US 10313
Formative Assessment 10 US 10313
Group Work Formative Assessment S02 US 10313
Summative Assessment
Knowledge Questionnaire US 10313
Workplace Assignments and Logbook US 10313
2)UNIT STANDARD 10324
3 Topics | 3 Quizzes
LEARNER GUIDE
FORMATIVE ASSESSMENTS
Formative Assessment 1 US 10324
Summative Assessments
Knowledge Questionnaire US 10324
Workplace Research Assessment and Practical Logbook US 10324
3)UNIT STANDARD 10326
3 Topics | 4 Quizzes
FORMATIVE ASSESSMENT
Formative Assessment 1 US 10326
Formative Assessment 2 US 10326
SUMMATIVE ASSESSMENT
Knowledge Questionnaire US 10326
WORKPLACE ASSESSMENTS
Workplace Assignments US 10326
4)UNIT STANDARD 10323
3 Topics | 4 Quizzes
Learner Guide 10323
Formative Assessment 1 US 10323
Formative Assessment 2 and 3 US 10323
Summative Assessment
Q1-Q12 Knowledge Questionnaire US 10323
Workplace Assessment
Workplace Research Project US 10323
5)UNIT STANDARD 10321
3 Topics | 5 Quizzes
Formative Assessment Learner Guide
Formative Assessment SO1 US 10321
Formative assessment SO2 US 10321
Formative assessment SO3 US 10321
Summative Assessment
Summative Assessment Q1-15 US 10321
Workplace Assessment
Workplace Assignments US 10321
6)UNIT STANDARD 10327
3 Topics | 7 Quizzes
FORMATIVE ASSESSMENTS
Formative assessment 1 US 10327
Formative Assessment 2 US 10327
Formative assessment 3 US 10327
SUMMATIVE ASSESSMENTS
Knowledge Questionnaire US 10327
Workplace Assessments
Work sample US 10327
Project US 10327
Reflexive questions US 10327
7)UNIT STANDARD 10322
3 Topics | 4 Quizzes
Formative Assessment Learner Guide
Formative assessment SO1 US 10322
Formative assessment SO2 US 10322
Summative Assessment
Knowledge Questionnaire US 10322
Workplace Assessment
Workplace Research Project US 10322
8)UNIT STANDARD 10331
3 Topics | 5 Quizzes
LEARNER GUIDE
Formative Assessment 1 and 2 US 10331
Formative assessment: All SO: 1, 2 & 3 (a) US 10331
Formative assessment: All SO: 1, 2 & 3 (b) US 10331
Summative Assessment
Knowledge Questionnaire US 10331
Workplace Assessment
Workplace Research Assessment US 10331
UNIT STANDARD 9016
4 Topics | 3 Quizzes
9016 Learner Guide
9016 FORMATIVE ASSESSMENTS
Formative Assessment
9016 SUMATIVE ASSESSMENT
Knowledge Questionnaire
9016 WORKPLACE ASSESSMENT
Workplace Assignment
UNIT STANDARD 9015
4 Topics | 3 Quizzes
9015 Learner Guide
FORMATIVE ASSESSMENTS
9015 Formative Assessment
SUMMATIVE ASSESSMENTS
Knowledge Questionnaire
WORKPLACE ASSESMENT
Workplace Research
UNIT STANDARD 7468
4 Topics | 3 Quizzes
7468 Learner Guide
7468 FORMATIVE ASSESSMENTS
Formative Assessments
SUMMATIVE ASSESSMENTS
Knowledge Questionnaire
WORKPLACE ASSESSMENT
Workplace Assignments
Communication Level 3 Fundamentals
4 Topics | 12 Quizzes
UNIT STANDARD 119472
Formative Assessments
Summative Assessment
Workplace Assessment
UNIT STANDARD 119457
Formative Assessment
Summative Assessment
Workplace Assessment
UNIT STANDARD 119467
Formative Assesment
Summative Assessment
Workplace Assessment
UNIT STANDARD 119465
Formative Assessment
Summative Assessment
Workplace Assessment
Communication Level 4 Fundamentals
4 Topics | 9 Quizzes
UNIT STANDARD119469
Formative Assessments
Summative Assessments
UNIT STANDARD 119459
Formative Assessments
Summative Assessments
Workplace Assessments
UNIT STANDRD 119462
Formative Assessments
UNIT STANDARD 12153
Formative Assessments
Summative Assessments
Workplace Assessments
Numeracy Handouts
Communication Handouts
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Workplace Assessment

93996: CC4 Further Education and Training Certificate: Contact Centre Operations  Level 4 Learning Programme 71489 4)UNIT STANDARD 10323 Workplace Assessment
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10323 Workplace Assignments

10323 Workplace Assignments

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