1.Explain the following types of customers.
*Loyal customers
*Impulsive customers
*Need-based customers
*Wandering customers
2.You work for a store that sells musical CD’s and DVD’s. Develop a questionnaire that contains at least questions about the level of service as well as the type of CD’s the customers would like to see in the shop.
Fill out the questionnaire. When you have the questionnaires back, analyse them to find out where you stand on customer service and the type of product your customers would prefer.