Assigning call priorities
Assign priorities to the following calls (use the A, B, C, D rankings from above) and briefly outline your reasoning.
If you wish, you may assume additional background information about the call/scenario.
1) “My printer won’t print pound signs”
Priority:
Reasoning:
2) “Have you got a Windows graphics driver disk for a Diamond Matrox graphics card?”
Priority:
Reasoning:
3) “What’s your fax number?”
Priority:
Reasoning:
4) “My monitor is starting to smoke”
Priority:
Reasoning:
5) “My new Travan tape drive has arrived but there’s no manual”
Priority:
Reasoning:
6) “Every time I exit from Windows, my PC crashes and I have to reboot”
Priority:
Reasoning:
Assigning priorities discussion
1) Think of a problem that you have encountered recently.
2) Give a brief description to your group and see whether you consider their priority level to be acceptable.
3) Ask questions about each problem in order to assess their response.