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Explain the term supply chain
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What is an internal customer?
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What is a supplier?
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Define a customer.
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Explain what a moment of truth is
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Explain what is meant by a business policy.
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What is a standard?
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What are key performance areas?
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Name 5 key questions pertaining to customer service
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Who is responsible for customer satisfaction?
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What steps should be followed when developing a customer service strategy?
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Name 5 customer needs.
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Underpinning the customer service module are two essential ingredients: Competency and Empathy. Explain these concepts
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There are two steps to earning the loyalty of your customers. Name them.
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Name 3 instances when following up with customers takes place. (
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Name 4 typical areas of complaint
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What is the first rule of customer service?
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What is the second rule of customer service?
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