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Question 1 of 1
- Conduct the coaching. Make sure that you:
- Provide support for the employee
- Use contact centre specific coaching techniques
- Use both formal and informal coaching
- Conduct relevant and objective assessments
- Use content that targets the specific development areas
- Coach according to the company specific targets and objectives
- Provide regular feedback
- Attach copies of your coaching plan as well as minutes of meetings between you and the employee
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