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Describe the supply chain of your organisation. This supply chain must include: internal and external suppliers and customers, contractors, service providers, consultants and members of the sales team.
Draw a diagram to show how the different departments in your organisation depend on each other
Based on your description and diagram, identify the internal and external customers of your department or section.
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Explain at least two key performance areas for your team regarding customer service.
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Why is it important for your department/section and the organisation as a whole to achieve and maintain high levels of customer service? Base your explanation on the consequences of poor service on the objectives of your department/section and the organisation as a whole
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Do an internal and external customer service audit based on the key performance areas of your department/section.
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The questions should enable you to measure the performance of your department/section against the standards expected by your organisation
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Record and analyse the results of the audit
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Reflect about the results of your customer service audit and answer the following questions:
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