Formative Assessment 9 US 7785

1. Do you think your job is important? Explain your answer.

2. What could go wrong if you did not do your job properly or if you made a mistake?

3. Would you like to be treated like the customer in the example? What would you do differently in your job to ensure that customers are always treated well?

4.Would you agree that it is every employee’s responsibility to see that customers are treated well? Motivate your answer.

5.Who are your customers when you are working in a public service or government office?

6. Should they also be treated well at all times? Motivate your answer.