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Question 1 of 1
Self-assessment
Describe a moment of truth as you experience it when walking into a store.
Individual activities
Refer to your individual case studies and demonstrate them
- How you will commit to resolving the complaint.
- How you will use the 8 customer need to make sure that the customer is satisfied with the complaint process.
- What support there is in your company for the individual as well as the customer.
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Grading can be reviewed and adjusted.