0 of 23 Questions completed
Questions:
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
0 of 23 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Name five barriers to communication
This response will be reviewed and graded after submission.
List five things you can do to improve your listening skills
This response will be reviewed and graded after submission.
List five things you can do to ensure that the recipient of the message understands your message when you are the communicator.
This response will be reviewed and graded after submission.
What is the purpose of upwards communication in an organization?
This response will be reviewed and graded after submission.
Give a definition of a team.
This response will be reviewed and graded after submission.
List five advantages of constructive conflict
This response will be reviewed and graded after submission.
List the five basic approaches to handling conflict
This response will be reviewed and graded after submission.
List the three outcomes of conflict.
This response will be reviewed and graded after submission.
List three examples of noise during the communication process.
This response will be reviewed and graded after submission.
Describe active listening
This response will be reviewed and graded after submission.
Name the four directions in which communication flows in an organization
This response will be reviewed and graded after submission.
A customer phones you about an error on his statement. He is very, very angry and shouts at you. You were not responsible for the error, would it be the correct procedure to say to the customer: “Don’t shout at me! It’s not my fault and it’s not my job. You must phone again and speak to so and so.”
What should you do
This response will be reviewed and graded after submission.
Who should you refer the problem mentioned in the previous question too?
This response will be reviewed and graded after submission.
Name three ways of advising customers of special promotions or events.
This response will be reviewed and graded after submission.
When the customer has a query, it is very important to provide him with the information he requires as soon as you have it available. If you commit yourself to have an answer for him at a certain time, make sure that you get the answer to him at the time. If this is not possible, notify your customer that you are not ready yet. Why should you do this?
This response will be reviewed and graded after submission.
List at least four duties that you think a secretary would be required to perform.
This response will be reviewed and graded after submission.
Name at least six departments that can typically be found in an organization.
This response will be reviewed and graded after submission.
Describe a diary.
This response will be reviewed and graded after submission.
List the steps involved in prioritizing your work
This response will be reviewed and graded after submission.
Name four features of a good filing system
This response will be reviewed and graded after submission.
Name the seven steps in the filing process
This response will be reviewed and graded after submission.
List the ten steps involved in handling incoming mail
This response will be reviewed and graded after submission.
Name three ways of handling internal mail
This response will be reviewed and graded after submission.