knowledge Questionnaire and Project

Write a report about how your organisation liaises with customers. Your report should include the following:

1. How your organisation values prospective and existing customers
2. A list of benefits of liaising with selected customer groups
3. The risks of not liaising with selected customer groups
4. An analysis of the most cost-effective contact methods
5. The range of customers serviced by your organisation
6. An analysis of the customer satisfaction of existing customers
7. How customers are informed of the business activities of the organisation
8. How these customer surveys are reported
9. The communication processes between employees and customers
10. How and when customers are contacted
11. How partnerships are built with customers
12. How and when contact reports are generated
13. How customers are graded
14. Trends and problems you identified