Answer All Questions
0 of 11 Questions completed
Questions:
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
0 of 11 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Why is a training needs analysis needed?
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
There are a variety of sources for collecting data for a task analysis. Name and explain 4.
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Name 4 basic needs assessment techniques.
This response will be reviewed and graded after submission.
List 4 situations where coaching would be appropriate.
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Explain the T.A.C.K. coaching model.
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Explain the difference between formal and informal coaching.
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
List the steps to follow when coaching.
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Name 4 steps to take to give effective feedback.
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
List the steps to take when doing a performance assessment.
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Name the steps to take when dealing with unacceptable performance.
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Following are some coaching techniques that are commonly used in contact centres. Explain each technique.
This response will be reviewed and graded after submission.