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Question 1 of 1
Kindly refer to the learner guide (page 42-43), in order to answer the following questions.
Analyse the following objectives. Are they SMART?
- To achieve customer satisfaction.
- To produce acceptable machine outputs by 1 July.
- Treble company profit in six years
- To understand what makes customers tick
- To increase the number of calls made per representative from the current six, to eight per day by June 30.
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