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Unit Standard 116935 Learner Guide

Download Learner Guide in course materials


Unit Standard Title

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application

NQF Level





This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career in the ICT industry.

The performance of all elements is to a standard that allows for further learning in this area.

Learning assumed to be in place

The credit value of this unit standard is calculated assuming a person has the prior knowledge and skills to:

  • Read, write, communicate and comprehend at least at GET level
  • Use electronic mail to send and receive messages

Unit standard range

This standard is applicable to any word processor application that runs on any Graphical User Interface(GUI) operating systems.  Where wording is not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria.

Any messaging application that operates in a Graphical User Interface (GUI)-based environment

Specific Outcomes and Assessment Criteria

Specific Outcome 1: Explain legal, ethical and organisational issues in relation to the use of Email.

Assessment Criteria

  1. The explanation includes the implications of legislation to an organisation in terms of transmitting of information via the Internet. Includes but is not limited to: Promotion of Access to Information Act 2000; Public Service Act; Copyright Act 1979, Constitution of the Republic of South Africa Act. The implication in relation to at least two must be explained
  2. The explanation includes key features of an organisation’s policy and procedures for Email use, including their rationale
  3. The explanation includes implications to an organisation of providing Email facilities to individuals in the workplace, in terms of security, and virus protection
  4. The explanation includes security considerations of using the Internet for transmitting messages. At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail

Specific Outcome 2: Manage E-mail messages.

Assessment Criteria

  1. Default mail folders are identified and explained in terms of purpose: Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent)
  2. New mail folders are created: Minimum of two new mail folders
  3. E-mail messages are manipulated between mail folders: Moved, Copied
  4. E-mail messages are sorted within a mail folder: By date, by sender, by subject; ascending and descending
  5. The priority of an outgoing message is changed

Specific Outcome 3: Use the address book facilities of electronic mail applications.

  1. Address books are identified and explained in terms of their purpose and use: At least one of: global address book, personal address book, special address books
  2. An address is added to the personal address book: At least one of: Copied from another address book, added manually, added from an E-mail message
  3. An address is removed from the personal address book

Unit Standard Accreditation And Moderation Options

The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

Moderation Process: Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures

Unit Standard Essential Embedded Knowledge

  • Proficient in relevant application packages.
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation).



Critical Cross-field Outcomes (CCFO)

  • Unit Standard CCFO Identifying Identify and solve problems in which responses display that decisions using critical and creative thinking have been made
  • Unit Standard CCFO Organising: Organise and manage oneself and one`s activities responsibly and effectively
  • Unit Standard CCFO Collecting: Collect, analyse, organise, and critically evaluate information
  • Unit standard CCFO Communicating: Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject
  • Unit Standard CCFO Science: Use science and technology effectively and critically, showing responsibility towards the environment and health of others